Privacy Notice

The company answering you

This notice governs the personal data of people who write to the message channels operated by MORAR CONSTRUTORA E INCORPORADORA LTDA, registered under CNPJ 27.318.674/0001-95, at AV FERNANDO FERRARI, 1080 MATA DA PRAIA, VITÓRIA, ES, 29.066-380, Brasil.

We are the controller of that data. Write to kwinfoprodutos@gmail.com or call +5562982582756 for anything covered here.

The channels run on WhatsApp, Facebook Messenger and Instagram Direct. What Meta does with your data as the operator of those apps is governed by Meta's own policy, not by this one.

Data we receive

A conversation produces the following, and nothing further:

Purposes of the processing

• Answering you. Reading a message and replying to it is the purpose of the channel, and it cannot be done without processing what you wrote.
• Completing an order. Where you decide to buy, your details serve to issue the charge and confirm payment.
• Keeping the service running. Diagnosing faults, preventing abuse and fraud, and holding delivery records.
• Measuring our advertising. Establishing which advertisement or link a conversation came from.
• Complying with the law. Retaining the records that tax and commercial rules require.

The grounds are, respectively: performance of what you requested; our legitimate interest in operating and protecting the channel; your consent for anything you volunteer; and our legal obligations.

Automated handling

The channels are answered by an automated system that uses artificial intelligence, not by a person typing in real time. To interpret what you write and determine a reply, the conversation is processed by artificial intelligence providers we engage. A voice note may be sent to a transcription service to be converted into text.

Those providers process the content solely to render that service to us, under our instructions. A member of our team may take over the conversation at any moment. If you would rather deal with a person from the outset, say so and we will arrange it.

Recipients

We do not sell personal information. We disclose the minimum necessary to:

• The messaging platforms operated by Meta — WhatsApp, Messenger and Instagram — since the conversation takes place there and Meta necessarily processes it under its own policy.
• Artificial intelligence and transcription providers, as described above.
• Payment processors, once you buy.
• Measurement and advertising tools, to attribute a contact or a sale to a given advertisement.
• Technology providers that host and operate our systems.
• Authorities, where a legal obligation or a court order requires it.

Processing outside Brazil

Several of the providers above operate abroad, and our systems are hosted abroad, so your data may be transferred to and stored in other countries. Where that occurs we require the recipient to protect it to a standard consistent with this notice and with Brazilian data protection law.

Storage periods

• The detailed conversation is erased automatically after 14 days.
• The service record — who you are to us and a summary of what was dealt with — is held for as long as it is needed to serve you.
• Payment records are held for the period tax law prescribes.
• Voice notes and images you send are not stored by us: they are read during the conversation and discarded.

Safeguards

We apply technical and organisational measures to protect your data, among them access restricted by authentication, encrypted transmission, and credentials held in encrypted form. No system can be guaranteed entirely secure. Should an incident occur that is liable to place you at risk, we will inform you and the competent authority as the law requires.

What you may request

Brazilian data protection law entitles you to:

• Confirm whether we hold data about you, and obtain a copy of it;
• Have inaccurate data corrected;
• Have your data erased;
• Withdraw a consent previously given, without affecting what was lawfully done beforehand;
• Object to or restrict a given processing operation;
• Learn the categories of recipient with whom we share your data;
• Lodge a complaint with the national data protection authority.

Address any of these to kwinfoprodutos@gmail.com. We answer within 15 days. We may need to confirm your identity first, which for a message channel ordinarily means replying from the same account that held the conversation.

Erasing your record

Write to kwinfoprodutos@gmail.com with Erasure request in the subject line, from the account you used to speak to us, or stating which account it was. The request is free and requires no justification.

We erase the conversation and the service record within 15 days and confirm once it is done. Payment records may have to be retained for the period tax law prescribes, and we will tell you if that applies to you.

Age requirement

These channels are intended for people aged 18 or over. We do not knowingly process the data of anyone below that age, and we erase it should we find that we have. If you believe a minor has written to us, use the contact details below and we will remove the record.

Revisions

Where this notice changes, the date at the head of the page is updated. A change of consequence is announced through the message channel itself.

Reaching us

For anything concerning this notice, or to exercise any of the entitlements set out above, write to kwinfoprodutos@gmail.com, call +5562982582756, or use the postal address below.