Terms of Engagement

What these channels are

MORAR CONSTRUTORA E INCORPORADORA LTDA, CNPJ 27.318.674/0001-95, operates message channels that receive and answer messages sent to its business accounts and Pages on WhatsApp, Facebook Messenger and Instagram Direct. Through them we answer questions, take requests and provide support.

Writing to us means accepting these terms. If you do not accept them, do not use the channel. A channel is a means of speaking to us — it is not a marketplace, not a payment institution, and not a platform on which you may offer anything to anyone.

Eligibility

You must be 18 or over. By writing to us you confirm that you are, that the information you give is true, and that you are using the channel lawfully.

How replies are produced

Replies come from an automated system that uses artificial intelligence, not from a person typing in real time. That system can be mistaken, can misread what you wrote, and can be interrupted.

A member of our team may take the conversation over at any moment. Ask, and we will put a person on it from the start.

Rules of use

When using our channels you undertake not to:

• Send unlawful, threatening, abusive, defamatory or obscene material;
• Pass yourself off as someone else, or claim a connection to us that does not exist;
• Send anything designed to damage or interfere with our systems, or attempt to reach any part of them not meant for you;
• Use the channel to advertise, or to send bulk or automated messages;
• Extract data from the channel by automated means, or use it to build or train a competing service;
• Use the channel to defraud anyone, ourselves included.

We may cease replying to, and block, any account that does these things.

Purchases

An order exists once we confirm it. Until then, everything discussed in the conversation — prices, availability, timescales — is an estimate, and we may correct a manifest error in it.

Payments are handled by third-party processors under their own terms. We neither receive nor store your full card or bank account details. Any right you hold to cancel, return or be refunded under Brazilian consumer law stands unaffected by these terms.

Content ownership

The material we send you — text, images, particulars of our developments, and the names and marks we use — belongs to us or to whoever licensed it to us. You may keep and read it for your own purposes. You may not republish it commercially or present it as your own.

What you send us remains yours. You permit us to use it for the purpose it was sent for: answering you and completing your order.

The platforms we operate on

Our channels run on messaging platforms operated by Meta, and every conversation is subject to the terms of the platform you use as well as to these. We do not control those platforms, we are not answerable for their availability or their conduct, and we cannot restore a conversation that a platform removes.

Interruptions and amendments

We do not undertake that the channel will be available without interruption. It depends on the messaging platform, on our providers and on connectivity, and it may be suspended for maintenance or for reasons beyond our control.

We may amend these terms. The date at the head of the page shows when they last changed, and continuing to use the channel after a change means accepting the version then in force.

Ending access

You may stop using the channel whenever you wish, by not writing to us and by blocking the account in your messaging app. We may cease replying to an account that breaches these terms or the law, with or without notice.

No warranties

The channel is furnished as it is and as available. So far as the law permits, we give no warranty that it will be uninterrupted, free of error or fit for a particular purpose, and none as to the accuracy or completeness of what an automated reply tells you. Nothing here excludes a liability that cannot lawfully be excluded, including your rights as a consumer.

Liability cap

So far as the law permits, we are not answerable for indirect or consequential loss, loss of profit, loss of data, or loss arising from an interruption of the messaging platform. Our total liability arising from use of the channel is limited to the sum you paid us for the order the claim concerns.

This does not limit our liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited.

Handling of personal data

What we do with your personal data is set out in our Privacy Notice, which forms part of these terms and explains how to request erasure.

Electronic dealings and applicable law

By writing to us through a message channel you agree that we may communicate with you electronically, and that our electronic records of the conversation satisfy any requirement that a communication be in writing.

These terms are governed by Brazilian law, and the courts of Vitória, Espírito Santo, have jurisdiction over any dispute arising from them, without prejudice to the right of a consumer to bring proceedings in the courts of their own domicile. Before commencing any proceeding, please write to us so that we may attempt to settle the matter directly.

Standing provisions and contact

These terms, together with the Privacy Notice, constitute the whole agreement between you and us concerning the use of our message channels. Should a court find any part unenforceable, the remainder continues to apply. A failure to enforce a term on one occasion is not a waiver of it. You may not transfer your rights under these terms to anyone else.

Questions go to kwinfoprodutos@gmail.com, to +5562982582756, or to the postal address below.